Hello CameraFi Live users.


We would like to inform you about Facebook errors and solutions.

1) Case 1


This error typically appears to protect your personal information and ensure a secure login process. Embedded browsers (web browsers within another app) may not have the same security features as standalone apps, leading Facebook to restrict logins from these sources.

Step-by-Step Solution: (CameraFi Live)

  1. Check Your Apps: First, ensure you have either the Facebook app or a web browser installed on your phone. If these aren't installed, you'll need to download them.
  2. Install Necessary Apps: - Facebook App
    - Web Browsers: If you prefer to use a browser, popular options include Chrome, Samsung Internet, and Firefox.
  3. Log In Via App or Browser: Once you have the Facebook app or a browser installed, open it and log into your Facebook account. Ensure that you are using the official app or a trusted web browser to avoid any security issues.
  4. Using CameraFi Live: After successfully logging into Facebook, you can continue using apps like CameraFi Live. This app often requires a stable and secure Facebook login to function properly, so ensuring that your initial login is successful is crucial.


To use CameraFi Studio, you need to have a web browser like Chrome, Samsung Internet, or Firefox installed on your device. If you only have the Facebook app, you won't be able to log in. Please install a recommended browser for full functionality.


2) Case 2




In addition, there are cases where Facebook errors occur for unknown reasons.


Here’s the solution:



1. Delete App Data and Cache  

1) Long tap the CameraFi Live app icon and tap the information icon.

2) Click Storage.

3) Clear all data and cache.

 

For iPhone, deleting an app automatically clears the app cache.





2.  Delete Chrome Cookies


<Android>

1) Click the three-dot icon in the upper right corner.

2) Click Clear Browsing Data and clear all the data. 




<iOS>

1) Click the three-dot icon on the bottom right corner.

2) Click Clear Browsing Data and clear all the data. 



3. Delete Default Web Browser History

<Android>

1) Access Internet, click the Menu icon in the bottom right corner, and click Settings. 

2) Scroll and find Personal browsing data. 

3) Delete browsing data. 




<iOS>

1) Go to the Settings > Safari.

2) Scroll and find Clear History and Website Data.

2) Tap Clear History.





4. Start Streaming with Custom RTMP

If the error occurs when you start the live, connect Facebook with Custom RTMP.

The detailed process is in the link below;

https://blog.camerafi.com/2020/01/how-to-broadcast-live-on-facebook-with.html




Most Facebook issues are resolved using the above methods.


If the issue is not resolved even after trying all of the above methods, please contact apps.help@vaultmicro.com with a screenshot of the error message.